WARRANTY
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Can I exchange my KOALA 1.0 for 2.0?
No, but because we love our customers so much, here’s a 35% discount on a new KOALA 2.0. You rock! Please contact us about this deal. -
Returns: If you need to start a return, please contact us via this form and we will take care of you. Refunds: Once your return is received and inspected, your refund will be processed and credit applied via the original method of payment. This typically takes up to 48 hours based on your meth...
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If I lose any parts of the KOALA 2.0, can I get replacement parts?
We do not have individual parts available currently as KOALAs are shipped as a complete unit. However, if you have an issue with one of the parts please let us know! -
Absofreakinlutely! The KOALA comes with a 100% Warranty against failure. If your KOALA ever breaks or stops working, send it back and we'll replace it for free. Returns: If you need to start a return, please contact us via this form and we will take care of you. Refunds: Once your return is r...
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What if I break my smartphone while using the KOALA?
Sadly, our warranty doesn’t include your smartphone.