Warranty & Returns
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How do I start a return or exchange?
To start a return or exchange, email us at hello@hangtimegear.com with: Your order number The item(s) you want to return or exchange Your reason for returning For exchanges: what you'd like instead We'll respond within 1 business day with a prepaid return label and next steps. Exchanges are proc... -
How long does it take to process a refund?
Once we receive your returned item, we'll inspect it and process your refund within 2 business days. Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement. You'll receive ... -
Returns: If you need to start a return, please contact us via this form and we will take care of you. Refunds: Once your return is received and inspected, your refund will be processed and credit applied via the original method of payment. This typically takes up to 48 hours based on your meth...
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Absofreakinlutely! The KOALA comes with a 100% Warranty against failure. If your KOALA ever breaks or stops working, send it back and we'll replace it for free. Returns: If you need to start a return, please contact us via this form and we will take care of you. Refunds: Once your return is r...
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My KOALA arrived damaged. What do I do?
We're sorry to hear that. If your KOALA arrived damaged or defective, we'll make it right immediately. Email us at hello@hangtimegear.com within 7 days of delivery with: 1. Your order number 2. A description of the damage 3. Photos of the damaged item and packaging We'll send a replacement at n... -
What does the HANGTIME warranty cover?
All HANGTIME products come with a 1-year limited warranty against manufacturing defects. This covers: Material defects (tears, seam failures, hardware malfunctions) Workmanship issues that affect the product's intended function The warranty does not cover: - Normal wear and tear - Damage from mi... -
What if I break my smartphone while using the KOALA?
Sadly, our warranty doesn’t include your smartphone. -
We offer a 30-day return policy on all HANGTIME products. If you're not satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund. Items must be in original condition — unused and in original packaging. To start a return, email hello@hangtimegear...