Absofreakinlutely! The KOALA comes with a 100% Warranty against failure. If your KOALA ever breaks or stops working, send it back and we'll replace it for free.
Returns:
If you need to start a return, please contact us via this form and we will take care of you.
Refunds:
Once your return is received and inspected, your refund will be processed and credit applied via the original method of payment. This typically takes up to 48 hours based on your method of payment.
Shipping:
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Please be aware that shipping times vary all over the world. We typically see up to a week in the US and 4-6 weeks internationally for packages to arrive back at our fulfillment center.
If you are shipping a package over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and will only process refunds or exchanges on returned merchandise.
If you have any questions, please do not hesitate to reach out to us at support@hangtimegear.com.