Brand & Community

• Do you have an ambassador or affiliate program?

  Yes! We love partnering with athletes, creators, and outdoor enthusiasts who genuinely use and love the KOALA. If you're interested in becoming a HANGTIME ambassador or affiliate, email us at hello@hangtimegear.com with: - Your name and social media handles - A brief description of your activiti...

• How can I follow HANGTIME on social media?

  You can find HANGTIME on: Instagram: @hangtimegear YouTube: HANGTIME TikTok: @hangtimegear Facebook: HANGTIME We share product updates, athlete content, outdoor adventures, and behind-the-scenes from Santa Fe. Follow along and tag us in your adventures — we love seeing the KOALA in the wild.

• How can I track my order?

  Once your KOALA is shipped, you will receive an email with tracking information. NOTE: We ship all our KOALA orders from the US. Our shipping partner works with the US Postal Service, UPS, DHL, and FedEx. They automatically select the best carrier based on your address and your order size. Which...

• How does the super-grip technology work?

  The KOALA uses a specially formulated silicone pad that creates friction-based grip against your skin or clothing. It doesn't use adhesive, magnets, or sticky residue — just the natural grip properties of high-quality silicone. The grip is strong enough to hold your phone securely during vigorou...

• How do I contact HANGTIME support?

  The best way to reach us is by email at hello@hangtimegear.com. We respond to all inquiries within 1 business day, Monday through Friday. You can also reach us through: - The chat widget on our website (hangtimegear.com) - Instagram DMs: @hangtimegear We're a small team and we read every messag...

• How do I file a Claim with Onward?

  If you purchased Onward Protection and something’s wrong, just file a claim here with your order info. Still have questions? Reach out to our friendly Hangtime support at hello@hangtimegear.com.

• How long does shipping take within the U.S?

  U.S. orders will be shipped out within 24 hours of your order being received. From there, standard delivery is 3-7 business days.

• What does Onward Cover?

  When you add Onward Protection to your order, you’re covered for: Lost packages – Never received your order? Covered. Stolen packages – Package marked as delivered but never showed? Covered. Damaged items – Arrived broken or unusable? Covered. Wrong item delivered – Got something different than ...

• What is HANGTIME?

  HANGTIME is a Santa Fe–born outdoor lifestyle brand built on the belief that play, time outside, and not taking everything so seriously are essential. We make gear for people who value movement, curiosity, and enjoying the moment. Our flagship product is the KOALA Super-Grip Smartphone Harness —...

• What is Onward Protection?

  Hangtime has teamed up with Onward to bring you extra peace of mind when you shop with us. Onward Protection is an optional add-on at checkout that safeguards your order from common shipping and product issues. If something goes wrong, they’ve got your back—no stress, no waiting around.

• What is the KOALA Super-Grip Smartphone Harness?

  The KOALA Super-Grip Smartphone Harness is a hands-free phone carrying solution designed for active lifestyles. It uses a super-grip silicone pad to hold your phone securely against your body — no straps, no clips, no pockets needed. It's built for people who want their phone accessible during a...

• What mail carrier do you use for shipping within the US?

  Our shipping partner works with the US Postal Service and UPS. They automatically select the best carrier based on your address and your order size.

• When does Onward consider a package or item to be damaged?

  Onward considers a package or item to be damaged when: The broken/damaged product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. Onward does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.

• When does Onward consider a package to be stolen?

  1. If an order is delivered, but nowhere to be found, Onward, at its discretion, may consider your package to be stolen. 2. If you entered the correct address at checkout and the package was delivered to the wrong address, Onward considers this as stolen and we will replace the order on your beha...

• When does Onward consider my package to be lost?

  Onward may ask you to wait at least 5 business days to allow the carrier time to deliver the package. Onward may also ask you to confirm your shipping address and check front door camera footage and with neighbors/doormen/etc. for evidence of delivery. If an order is being reported as anything o...

• Where is HANGTIME based?

  HANGTIME is based in Santa Fe, New Mexico. We're a small, founder-led brand that designs and sells gear for people who love being outside and moving through the world. All customer support is handled directly by our team in Santa Fe. You can reach us at hello@hangtimegear.com.