Once your KOALA is shipped, you will receive an email with tracking information.
NOTE: We ship all our KOALA orders from the US. Our shipping partner works with the US Postal Service, UPS, DHL, and FedEx. They automatically select the best carrier based on your address and your order size. Whichever carrier they select will take your order and hand it off to your local mail carrier, who will handle it over the "last mile". During this handoff, it is possible that the tracking information will be less than perfect. We apologize in advance for this.