When does Onward consider a package or item to be damaged?

Onward considers a package or item to be damaged when:

  • The broken/damaged product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
  • Onward does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.
Jul 29, 2025

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