Initially, ensure the KOALA is properly aligned around your phone. Some phones will have a camera placement that requires adjustment to where the harness sits. Also, the KOALA may go over one of your phone's side buttons, but they will still work just fine!
The KOALA harness fits right around the buttons of most phones, leaving your phone fully functional AND secure! If there is any interference with buttons, adjusting the straps to sit between buttons is often effective, and adding a phone case can often help keep the straps in place once adjusted.
We designed the KOALA for rugged outdoor use (fishing, climbing, skiing, etc), where typical access needs are the camera, the occasional text, and maybe some tunes. However, one design cannot accommodate every phone layout and we are happy to assist with adjustment tips and tricks!
Every phone is a little different, so feel free to adjust as necessary. Also, please refer to our fitment guide for your reference: https://www.hangtimegear.com/pages/phone-fit.