Using the KOALA

  • Can I use my phone while it's in the KOALA?

    Yes — that's the whole point. The KOALA holds your phone on the outside of the harness, screen facing out, so you can pull it out, use it fully, and let it retract. You can take photos, check maps, change music, or answer calls without removing the harness. The tether gives you enough reach to u...

  • Can I use the KOALA in the rain or wet conditions?

    Yes. The KOALA's silicone construction is water-resistant and won't degrade from rain, sweat, or splashing water. The grip actually performs well when slightly wet. Note that the KOALA itself is water-resistant, but your phone's water resistance depends on your specific device. Always check your...

  • Can I use the KOALA while wearing gloves?

    Yes. The KOALA is designed to work with gloves on. The silicone grip doesn't require fine motor control to engage — you stretch it over your phone and it locks in place. Accessing your phone while wearing gloves depends on your phone's touchscreen sensitivity settings. Most modern phones have a ...

  • Does the KOALA have any eco-benefits?

    One of our goals as a company is to reduce e-waste in our natural landscapes (lost or fallen phones) and in landfills (damaged, then trashed phones). We see our place in the chain as extending the lives of these tiny computers that are now part of our everyday adventures.

  • Do you offer an Influencer program?

    Thanks for reaching out! We'd love to partner with you as an influencer. To get started, you can visit our influencer inquiry page. Here’s the link: https://www.hangtimegear.com/pages/influencer  Once you fill out your deets, the right person will get the message to send you a sample KOALA. We ...

  • Do you offer an Influencer program for YouTubers?

    Thanks for reaching out! We'd love to have the KOALA featured on your YouTube channel. To get started, you can visit our influencer inquiry page. Here’s the link: https://www.hangtimegear.com/pages/influencer  Once you fill out your deets, the right person will get the message to send you a sam...

  • How can I leave a review for my KOALA?

    Thanks so much for the KOALA kudos! We would love to get a review from you - to do so, click on the link below! https://www.hangtimegear.com/a/review/write?product=koala We’d also love for you to share any posts or photos with you & your KOALA. You can tag us at #hangtimegear and #KOALAfy o...

  • How do I clean the KOALA?

    Cleaning the KOALA is simple: Rinse the silicone harness and tether with warm water. For stubborn dirt, use a mild soap and gently scrub with your fingers or a soft cloth. Air dry completely before storing. Avoid harsh chemicals, bleach, or abrasive scrubbers — these can degrade the silicone ove...

  • How do I know if my phone is secure in the KOALA?

    When your phone is properly seated in the KOALA harness, it should feel snug with no side-to-side play. The silicone grips the sides and back of your phone firmly. A quick test: hold the harness upside down and give it a gentle shake. If the phone stays put, you're good to go. If it feels loose,...

  • How do I put on the KOALA?

    Putting on the KOALA takes about 10 seconds: Slide your phone into the harness — the silicone stretches to fit snugly around your phone. Clip the carabiner or clamp to your clothing, pack strap, or gear. The tether connects your phone to the clip — pull your phone out to use it, and it snaps bac...

  • Is the KOALA waterproof?

    The KOALA harness and tether are made from silicone, which is water-resistant and won't be damaged by rain, sweat, or splashing water. It's great for activities in wet conditions. Note: The KOALA is not designed for full submersion (swimming, diving). Your phone's own water resistance rating app...

  • KOALA Activity Guide: Rock Climbing, Skiing, Hiking, Biking & More

    The KOALA is built for movement. Here's how it performs across the activities our customers love most. Rock Climbing The KOALA works great for climbing. Wear it on your chest or upper arm — both positions keep your phone out of the way while you're on the wall and accessible when you need it at...

  • What's the story behind the KOALA name?

    Early on, the founder took several naming options to his teenage daughter and the name KOALA was the big winner. We love the idea of the KOALA being a hug for your phone.

  • Where can I clip the KOALA?

    The KOALA clips to almost anything with a loop, strap, or edge. Common attachment points include: Backpack shoulder straps or sternum straps Belt loops Jacket zipper pulls Climbing harness gear loops Ski jacket pockets Hydration pack straps Waistbands The included carabiner and clamp give you tw...

  • Where is the KOALA Manufactured?

    The KOALA was designed, prototyped, and tested in Santa Fe, NM. For manufacturing, we looked first at the US but ended up with an industry-leading partner in Shenzhen, China.

  • Why does the HANGTIME logo look like a sloth instead of a koala?

    Good eye! HANGTIME started as a hammock brand, with a sloth as our mascot.

  • Will the KOALA damage my phone or case?

    No. The KOALA uses silicone — a soft, non-abrasive material — to hold your phone. It won't scratch your phone's finish or damage your case. The grip is friction-based, not adhesive, so there's no residue left behind. If you're using a particularly delicate or textured case, we recommend testing ...

  • Will the KOALA scratch my phone?

    No. The KOALA is made from soft silicone that won't scratch or mark your phone's finish. It's the same material used in phone cases and protective sleeves. If you're concerned about your phone's finish, you can also use the KOALA over a thin phone case — it works with most slim cases without aff...