Shipping & Orders
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Can I add a gift message to my order?
Unfortunately, we do not offer that feature at this time, but we've had a lot of requests for this and we do hope to add this to our website soon. -
Can I change or cancel my order after placing it?
We process orders quickly, so changes and cancellations need to be requested as soon as possible after placing your order. If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations. Email us immediately at hello@hangtimegear.com with your order number and what y... -
Can I split the shipping on an order of 2 or more items?
No, we don't offer that feature. If you want to send KOALAS to 2 different addresses, you'd have to create 2 different orders. -
Yes, we ship to select international destinations. Shipping rates and delivery times are calculated at checkout based on your location. International orders may be subject to customs duties, taxes, or import fees charged by your country. These fees are the responsibility of the customer and are ...
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How do I enter my discount code?
Applying a discount or promo code during checkout is quick and easy! Just follow these steps: 1. Proceed to the checkout page. 2. Enter your code accurately in the field that says "Gift card or Discount code" underneath the order summary. 3. Once you've entered the coupon code, click on the 'App... -
Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to track your package. You can also track your order by visiting our website and using the order lookup tool with your order number and email address. If you haven't received a tracking email w...
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Standard shipping takes 5–7 business days. Expedited shipping takes 2–3 business days. Overnight shipping delivers the next business day if ordered before 12pm MT. Once your order ships, you'll receive a tracking email with a link to follow your package. Most orders are processed and shipped wit...
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My order says delivered but I didn't receive it. What do I do?
First, check around your delivery location — packages are sometimes left with neighbors, at a side door, or in a mailroom. If you still can't find it, contact the carrier directly with your tracking number. They can provide GPS delivery confirmation and open a trace investigation. If the carrie... -
What payment types do you accept?
We accept all major credit cards, PayPal, and Shop Pay (Shopify's native payment platform). -
What shipping options do you offer?
We offer the following shipping options for US orders: Standard Shipping (5–7 business days): Free on orders over $35. Flat rate $4.99 on orders under $35. Expedited Shipping (2–3 business days): $9.99 flat rate. Overnight Shipping (1 business day): $24.99 flat rate. Must be placed before 12pm...